pkdb's Privacy Policy — Your Data Is Our Responsibility
This policy describes in detail how your personal information is collected, stored, and kept secure on the pkdb platform.
This privacy policy governs the collection, processing, and protection of information between pkdb ("we", "us", or "the platform") and all its users ("you" or "member"). By using the pkdb.mom website or creating an account, you are considered to have consented to the terms of this policy. We place the highest importance on your privacy and keep your information secure using modern technology including SSL encryption.
1 What Information We Collect
pkdb collects various types of information to provide its services. This information comes from two main sources — information provided directly by you, and information collected automatically while you use the platform.
1.1 Personally Provided Information
Information you provide during registration, login, or support includes:
- Full name and username
- Email address
- Date of birth (for age verification — only those aged 21 or above may register)
- Password (stored in encrypted form)
- Financial transaction details — records of deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
- Content of communications with the support team
1.2 Automatically Collected Information
When you access pkdb or play games, some information is collected automatically:
- IP address and device information
- Browser type and version
- Cookies and session data
- Duration of your time on the platform and pages visited
- Game history and betting activity
- Login time and location information
1.3 Identity Verification Information
To maintain platform security and comply with responsible gaming policies, we may conduct identity verification when necessary. In such cases, national ID card or passport information may be requested. This information is used solely for verification purposes and is stored with the highest level of security.
2 Purpose of Using Information
pkdb uses collected information only for specific and legitimate purposes. We never sell or rent your information to third parties unnecessarily.
The collected information is used as follows:
- Account management: To ensure registration, login, and account security.
- Service delivery: To carry out games, betting, and financial transactions.
- Customer support: To resolve your issues via 24/7 live chat and email.
- Fraud prevention: To detect and block unauthorized access and suspicious activity.
- Age verification: To prevent those under 21 from using the platform.
- Platform improvement: To analyze user experience and improve service quality.
- Regular communication: To send important updates, policy changes, and service-related notices.
- Responsible gaming: To identify excessive gaming tendencies and take necessary action.
3 Information Storage and Security
pkdb maintains both technical and administrative security measures to protect your personal and financial information.
3.1 Technical Security
- All data transfers are secured through SSL (Secure Socket Layer) encryption.
- Passwords are encrypted using industry-standard hashing methods before storage.
- Financial data is kept in a separate encrypted database.
- Regular security audits are conducted on the servers.
- Suspicious login attempts are identified and blocked immediately.
3.2 Administrative Security
- Only authorized staff may access user data.
- All staff are trained in data protection and operate under confidentiality agreements.
- Every instance of data access is logged and reviewed periodically.
3.3 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period due to legal obligations, fraud prevention, or dispute resolution needs. Once the retention period ends, the information is securely deleted.
4 Cookies and Tracking Technologies
pkdb uses cookies to ensure the smooth operation of the website and to improve your experience. Cookies are small text files stored in your browser.
4.1 Types of Cookies
- Essential cookies: Essential for maintaining login sessions and ensuring security.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Help analyze platform usage patterns to improve services.
4.2 Cookie Control
You can disable cookies from your browser settings. However, this may limit some features of pkdb, such as automatic login or saving personalized settings.
5 Sharing Information With Third Parties
pkdb does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Necessary transaction information is shared with bKash, Nagad, Rocket, and bank transfer providers for processing financial transactions. These partners are bound by strict confidentiality agreements and may only use the information for the specified purpose.
5.2 Legal Requirements
Information may be provided to authorities when required to comply with court orders, lawful requests from investigative agencies, or legal obligations.
5.3 Business Transfers
In the event of a future merger or acquisition, your information may be transferred to the new authority. You will be notified in advance, and the same standard of privacy protection will apply.
6 Your Rights
pkdb believes that every user has the right to control their own information. Your key rights are described below:
- Right to access: You have the right to request a copy of the information we hold about you.
- Right to correction: If there are errors in your personal information, you may request that they be corrected.
- Right to deletion: In certain circumstances, you may request that your information be deleted, though exceptions apply for legal obligations.
- Right to restrict processing: In certain cases, you may request that the processing of your information be temporarily suspended.
- Right to portability: You may request your information in a structured, readable format.
- Right to object: You may object to your information being used for specific purposes.
To exercise these rights, email [email protected]. We will process your request as quickly as possible.
7 Protection of Minors
pkdb is a platform intended only for those aged 21 or above. We do not knowingly collect any personal information from minors.
Date of birth is verified at the time of registration. If we suspect that a user is under 21, their account will be suspended immediately and the relevant information will be deleted.
If you are aware of a minor using pkdb, please inform us at [email protected].
8 Policy Changes and Updates
pkdb may revise this privacy policy from time to time. Updates to the policy may be required due to technological changes, the addition of new services, or regulatory guidance.
If significant changes are made, we will send a notice to your registered email and indicate the date of the new version on the website. Continued use of the platform after a change is considered acceptance of the new policy.
9 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. pkdb's customer support team is available 24 hours a day, 7 days a week to assist in both Bengali and English.
Email Support
Live Chat
24/7 Instant Support
To submit a formal complaint regarding data protection, write to our email with the subject "Privacy Complaint". We will process your request within the designated timeframe.